“Whatever happened to goodwill?”, said somebody in exasperation to a friend of mine some time ago.
“It doesn’t pay the bills”, she replied. She was beginning her career as a self-employed photographer. They had asked her to do some publicity photos and she had, quite reasonably, asked for payment.
I remembered this incident recently when I had a similar request at work – my experience and skills for free for something I am not employed by them to provide and which I do as my own business outside my contracted time. I explained that I would charge a fee for this, I doubt they will ask me to do the work. I am not disappointed, I like my weekends free at the moment. If they are not willing to pay a proper rate in exchange, it can’t be that important to them or they will find another way.
There seems to be a widespread expectation that, if you do work that is creative or adventurous and perceived as “enjoyable” or “worthwhile”, then that is surely reward enough and you should be providing it cheaply, if not free, and certainly on a basis of “goodwill”. I pondered this the other morning, while I guided a razor carefully over my too-early-morning face, and a new view of the issue emerged.
My reply to the complaint “where has the goodwill gone?” is this: it hasn’t gone, I provide all my labour and skills and experience on the basis of “goodwill”, there is no charge for that.
However, I am faced with a problem, I also need the “goodwill” of others, to take food from the shelves of their shops, get them to service and put fuel into my car, allow me to sleep and keep my things in their property and so on. They are nearly all generous and helpful people, all happy to do these things but they need to know that I am also part of the “goodwill” exchange system and I can only do this by providing material proof of my having also given my “goodwill” to others; as is the nature of our society, some paperwork is involved.
The administration has grown complicated, over the years, but the basic idea is simple; I do something in “goodwill” for you, you give me an officially and socially recognised receipt that confirms my act of happy generosity and indicates the amount of effort I have donated to your organisation or your quality of life, I can then give this receipt to others and they will reciprocate with an equivalent quantity of their “goodwill”.
To save us all having to make our own, these receipts or vouchers are ready-made and are really quite beautiful, combining aesthetic qualities with good functional design, they even feature a nice portrait of our illustrious Monarch, to confirm their authenticity ( clearly, a lot of “goodwill” has gone into the making of them ).
So, as long as we both agree on the quantity, nature and duration of the “goodwill” that I will give, and the type of vouchers to be exchanged, then I am entirely happy to help you!
Shaving safely completed, I made my way to turn on the kettle and the radio, which announced the news headlines and something about executive pay; they must be very generous people indeed, given the great quantities of “goodwill” vouchers they receive.
My employers need help today, I cannot bear to stand by and watch them struggle, I have no other commitments…